Areas we serve · Newcastle
IT support and managed services in Newcastle
DATANEXT's head office is in Cardiff, fifteen minutes from the Newcastle CBD, and most of our engineers live and work in the region. That matters when a server is down: someone can be on site quickly, and the person who arrives is the one who knows your network.
Who we look after in Newcastle
Professional firms in the CBD, medical and allied-health practices, manufacturers and industrial suppliers around the port and Steel River, trades and construction businesses, not-for-profits and multi-site retailers. Most have between five and a couple of hundred staff and no in-house IT.
What's different about local
Remote support solves most problems, but not all of them. Failed hardware, a new office fit-out, a network that needs tracing through a ceiling — those need someone on site, and on-site work is the same $180 an hour as remote within Newcastle. We also maintain inductions at the region's datacentre facilities and work alongside local electricians, builders and telcos regularly.
Newcastle NBN and connectivity
Business-grade NBN and fibre availability varies street by street across Newcastle. Through our carriage partner we check what's available at your address, supply the service, and keep visibility of the link so faults are diagnosed end to end.
Areas we cover in Newcastle
- Newcastle CBD and Honeysuckle
- Hamilton, Broadmeadow and Adamstown
- Mayfield, Carrington and the port
- Kotara, Charlestown and Jesmond
- Wallsend, Lambton and New Lambton
- Merewether and Bar Beach
“Whenever I need to speak to our technician he is readily available. I just didn't get that level of service with my previous IT provider.” — Sarah Carr, The Chrysallis Room
In their words
What clients say once the servers stop being their problem
The team at DATANEXT took our aging servers and software and migrated us to a private cloud solution. They installed their own hardware and moved us to a new solution. We really appreciate that we don't have to worry about failing servers or swapping disks for backups anymore.
DATANEXT solved the problem of our five offices not being able to share data. Before we would have to email everything around. Now we have all the offices linked and can share anything we want.
Whenever I need to speak to our technician he is readily available. I just didn't get that level of service with my previous IT provider.
Need an engineer in Newcastle?
Call the office or book a short call. You'll get an engineer, not a sales rep.